JOURNAL / INDEX · 410 ENTRIES · PAGE 21 OF 34 LAST ENTRY 2026-10-24
THE JOURNAL PUBLISHED FROM LONDON · 51.5072°N 0.1276°W

Everything we learn, written down

Bookings, menus, online ordering, search. Written by the people building the product, between services.

Last published 24 Oct 2026 — the TableSpark team, London
ARTICLES403
FILMS33
TOPICS9

All entries

241–252 of 403 Newest first · Articles Articles ✕

September 2026

2026-09 11 entries
FIG. 242 Rules and compliance
Rules and compliance 2026-09-02

A highchair that isn't there breaches two different laws, not one

A false highchair or step-free claim and a disabled guest turned away are two separate legal risks, not one — confusing them costs a restaurant the right defence.

FIG. 243 Rules and compliance
Rules and compliance 2026-09-02

The Legal Options for a Restaurant Hit by a False Review

A defamatory review risks real bookings, but only one of five legal routes actually removes it — and none of them hand over who wrote it.

FIG. 244 Running the site
Running the site 2026-09-02

Three music permissions a restaurant needs, and the subscription that covers none of them

A consumer streaming subscription licenses none of it, and being found unlicensed before contact is priced worse than registering — a real cost, not a warning.

FIG. 245 Rules and compliance
Rules and compliance 2026-09-02

A published no dogs policy does not excuse refusing an assistance dog

Staff enforce the line the restaurant published, and that line becomes the evidence. What a site says about dogs carries more legal risk than what it leaves unwritten.

FIG. 246 Ordering and payments
Ordering and payments 2026-09-02

The website takes the money for the wine, but the age check happens at the door

A checkout takes payment for a bottle of wine. The age check lands thirty minutes later on whoever carries the bag, and so does the risk.

FIG. 247 Bookings and reservations
Bookings and reservations 2026-09-02

A walk-in waiting list makes three promises at the door

Two parties both insist they were next, the paper sheet is already in the bin, and the dispute gets decided on whichever memory sounds most confident.

FIG. 248 Ordering and payments
Ordering and payments 2026-09-02

Two Acts govern a restaurant service charge and neither settles when to show it

The website shows one number and the bill shows another, and that mismatch turns into a dispute at the table before any regulator has settled the rule.

FIG. 249 Ordering and payments
Ordering and payments 2026-09-02

A restaurant order confirmation email carries a fixed list, and no exclusion removes it

A confirmation carrying only a total leaves the restaurant arguing from memory when a guest disputes the charge, and saying nothing at all about cancellation is itself a failure.

FIG. 250 Menus and allergens
Menus and allergens 2026-09-02

UK law on a restaurant menu price that was never updated, and the deadline that does not exist

A price that was accurate when it was printed can still be presented in a misleading way, and no deadline anywhere tells a restaurant when the stale figure must come down.

FIG. 251 Rules and compliance
Rules and compliance 2026-09-02

The 2024 subscription regime has not commenced, and a restaurant membership is still regulated

A restaurant membership can be live in an afternoon, and the rules most owners have read about are dormant. The older ones that bite may carry a twelve-month refund exposure.

FIG. 252 Rules and compliance
Rules and compliance 2026-09-02

A restaurant Christmas club is now a regulated savings scheme unless both limbs of one exclusion hold

A club where one saver’s balance passes £120, or last year’s turnover passed £1,000,000, loses the small-business exclusion and picks up costs nobody planned for.

August 2026

2026-08 1 entry
FIG. 253 Guest data and privacy
Guest data and privacy 2026-08-31

Who can still open the guest list: staff access to restaurant guest records after they leave

Six months after the chef left, the shared password still works, and the register that would say who else holds it is missing.

The pass · every other Thursday

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