Bookings, menus, online ordering, search. Written by the people building the product, between services.
FIG. 14
Menus and allergens
An online menu shows a price the guest is not actually asked to pay, and the gap between the published figure and the bill becomes a dispute at the table.
FIG. 15
Rules and compliance
The recipe changed after the shoot, so a guest books on the strength of the dish photograph, is served something visibly different, and disputes it at the table.
FIG. 16
Bookings and reservations
A table is held all evening for a guest who simply forgot the time they agreed, the confirmation never reached their calendar, and the cover is lost.
FIG. 17
Running the site
The only copy of the menu, the guest records and the page content sits in one account nobody has ever tested restoring from, and nobody finds out until it is lost.
FIG. 18
Rules and compliance
The income year that decides a restaurant owner's start date is usually already banked by the time anyone reads about the rule, so the chance to plan is missed.
FIG. 19
Rules and compliance
An independent restaurant copies a chain menu format it was never required to use, while a franchise that is genuinely in scope misses a duty it actually has.
FIG. 20
Bookings and reservations
An unprotected booking form fills the inbox with automated submissions, and the cost is not the noise. It is the real table request nobody saw in time.
FIG. 21
Rules and compliance
A sourcing promise outlives the supplier that made it true. Since April 2025 the regulator has been able to act directly on an outdated claim that now misleads a guest.
FIG. 22
Rules and compliance
When voucher terms change after sale, guests and staff can reach redemption with different expiry, refund or partial-use rules and no trusted record.
FIG. 23
Menus and allergens
When a recipe, supplier or substitute changes, stale allergen details can split the kitchen record, menu and staff answer before the next service.
FIG. 24
Rules and compliance
A promotion that ends at the till but stays live online can leave guests expecting a deal staff can no longer honour, creating avoidable disputes.
FIG. 25
Rules and compliance
Promising outdoor tables before the licensed area, dates or conditions are confirmed risks guest disputes over seats the restaurant cannot offer.