Bookings, menus, online ordering, search. Written by the people building the product, between services.
Your order screen takes a postcode and a card but never records a time the guest agreed to. When the kitchen runs ninety minutes late, the law fills that silence and your staff absorb the cost.
Immunity boosting broth read fine on a chalkboard for years. On a published menu it is a marketing communication, and the wrong wording is a breach rather than a flourish.
A regular tries to book and the form says nothing is available. Nothing was wrong with the night: a no-show flag from last winter refused her, with no human involved.
On a Friday the line goes quiet, and the card terminal sharing the socket goes with it. BT retires the analogue network by January 2027, and attached equipment may fail.
A booking from two years ago still holds a name, a phone number and an allergy note. Data kept longer than it is needed is exposure the restaurant chose to keep.
The last button on your checkout says Confirm. Regulation 14 wants an obligation to pay spelled out, and the wrong label leaves the guest not bound by the order.
A guest searches your dish and reads an answer assembled above the results, with nothing to click, leaving the restaurant dependent on a page nobody reaches.
Pandemic rules let you sell alcohol for takeaway without touching your licence. They expired on 31 March 2025, leaving delivery pages advertising the wrong permission.
The week beginning 8 December took 34% of festive bookings last year. Groups commit long before that, so a menu published in December misses most of them.
One hours line claims continuous service from noon to close. The kitchen stops at 14:30, so the site keeps taking afternoon bookings for the wrong hour.
A message on Instagram asks for everything you hold on her. Nobody on the floor recognises it as a request, and days of the statutory month are already lost.
A booking dispute begins with an argument about which business the guest actually dealt with, because the site never made the trading identity easy to find.
