Bookings, menus, online ordering, search. Written by the people building the product, between services.
Four people can log in. Ask which of them is answerable for whether the page is wrong, and the room usually goes quiet.
A card-free checkout removes the scheme fee from every order. The card-scheme dispute routine a restaurant answers a contested order with is not among the protections it names.
Wrap a sandwich before a guest chooses it and the law stops accepting a verbal answer. A missing label on that packet is a breach of a labelling requirement, not a service lapse.
A guest zooms the page in to read it and meets a booking form with a field lost behind the header and the submit button off the screen. The cover goes unrecorded.
A deposit that fails its bank authentication step leaves the same trace in the diary as a guest changing their mind: an open table and no explanation.
The minutes spent answering the phone mid-service arrive with no invoice, so that labour goes unpriced. The wage floor under the hour rose on 1 April 2026.
A fully booked date that ends in a dead-end grey panel leaves no record that anyone wanted it. When a table is released two days later, it is offered to nobody who asked for it.
A Gemini-written paragraph drawn from a restaurant's review pile is now served through Google's Places API, and a stale account of the place has no documented edit route.
The exemption a list broker invokes cannot cover data the restaurant did not collect, whatever the invoice says. The ICO's own worked example of that failure is a restaurant.
A booking page says ten pounds and the card takes twenty-five. In a dispute the record is the figure the guest was shown at booking, and reconciling it is necessary but not enough.
The rate on a merchant agreement is not the whole of a card bill. The scheme fees beneath it are set elsewhere, and the regulator has found them rising without competition.
A Christmas party enquiry worth more than forty covers can arrive, meet a booking widget capped at eight, and leave without a trace. The restaurant never learns what it lost.
